Your first visit
After greeting you and collecting some contact information, your medical and dental history will be reviewed. We will provide a thorough examination of your teeth and oral structures, and may require some necessary x-rays. This will be followed by a detailed explanation of your needs and any recommended treatment options. Depending upon your situation and the complexity of your needs we may or may not be able to clean your teeth at your first appointment.
Once your initial treatment is completed, you will be notified for a regular cleaning and checkup at a frequency that meets your need. Regular check-ups can be booked 6 months in advance to simplify booking your appointment and assurer you of getting a time that suits your schedule.
To ensure efficient and professional care for our patients, we operate on a system of scheduled appointments. Just call Melanie or Kim and they will be happy to help you.
We do require 72 hours notice for canceled appointments. Your co-operation in arriving on time is respectfully requested. In consideration of our patients every effort will be made to maintain our appointment schedule.
Fees and payment
Our fees are based on the current fee guide as recommended by the British Columbia Dental Association. We accept cash, personal cheques, MasterCard, Visa, or Interac payment.
For more comprehensive treatments, alternative financial arrangements and payment plans can be arranged. These should be discussed prior to initiating treatment.
Each month 1.5% interest will be charged on all balances which are not paid within 30 days. These charges will not apply if financial arrangements have been made in advance.
As a service to our patients with insurance coverage, we will submit claims directly to your dental insurance company. However, payment of the patient portion for treatment is required at the completion of each appointment. Should payment not be received from the insurance company for any reason, the balance owing will be the patient's responsibility.
Please note that your insurance policy is an agreement between you and the company providing the benefits. Please also understand that we deal with perhaps 50 insurance companies, each with 10-20 different insurance plan variations. As such, it is impossible for us to understand the ins and outs of each and every plan. It is the patient's responsibility to understand the limitations of their own plan. Many insurance companies will not even provide us with information concerning patient's dental insurance. They too are putting the onus on patients to understand their own coverage.